Subscribers and patrons expect a call that sounds like it came from the box office, not a vendor. We staff our performing arts programs with callers who know the season and speak the language of the stage.
Since 1983, SD&A has fielded arts and culture call teams built to last — not to churn.
Performing arts organizations need a caller base that scales across a season without losing the personal touch. Our tenured teams, paired with data modeling that targets the right patron with the right offer at the right moment, deliver exactly that.
Season renewal calls that protect subscriber revenue year after year.
Calls that move single ticket buyers toward their first subscription.
Targeted outreach to win back patrons identified by lapse-risk modeling.
Timed calling campaigns that reinforce mail and email annual fund appeals.
Our team understands the unique rhythms of a season — renewal campaigns, single-ticket pushes, and donor cultivation — and builds phone and fundraising programs that reflect the voice and values of your organization. Lean on decades of experience, time-tested approaches, and innovative new ideas. From season renewals to new-subscriber acquisition, we treat every conversation as a chance to deepen the relationship between your organization and its audience.
SD&A has studied decades of subscription and single-ticket data to refine overlays to run against our client files in order to assess the best strategic direction for a season.
Our models are boosted by AI technology, internal results across our history of telemarketing and combined with tried and true results achieved by our callers. The process focuses on a number of different identifiers.
Management has the ability to efficiently recreate an in-person phone room through application-based tools. The FLEX platform, designed to transition phone rooms from onsite to remote work, delivers a seamless experience for clients.
PCI Compliant systems. A calling environment cut off from the internet protecting precious patron data. Flexible payment processing options.
Tell us about your goals and we'll design a program to meet them.