In today's era of clicks and likes, establishing personal, human connections with donors is key. Let our callers serve as stewards of your mission, fostering those relationships for maximum lifetime value.
Since 1983, SD&A has fielded national call teams built to last — not to churn.
Nonprofits need a caller base that scales nationally without losing the personal touch. Our tenured teams, paired with data modeling that targets the right donor at the right moment with the best message, deliver exactly that.
Onboarding, upgrades, and retention calls that keep recurring donors engaged.
Relationship-building calls that move new and mid-level donors toward larger gifts.
Targeted outreach to win back donors identified by lapse-risk modeling.
Timely renewal calls that protect membership revenue year over year.
Timed calling campaigns that reinforce mail and email appeals across the file.
Many of the call center's greatest successes have originated from solving a specific need from our clients.
This has established a culture of innovation, flexibility and risk taking among our seasoned client service team.
We don't see ourselves as merely managers of your telemarketing program. We bring our expertise to the table to deliver lasting solutions that strengthen the loyalty and value of your donor base. The connections our callers make are gold, and we treat them as such.
SD&A has studied decades of data to refine overlays to run against our client files in order to assess the best strategic direction for a campaign.
Our models are boosted by AI technology, internal results across our history of telemarketing and combined with tried and true results achieved by our callers. The process focuses on a number of different identifiers.
Best in class service from strategy, implementation through to execution.
We don't believe in a one-size-fits-all cookie cutter phone call. We look to find the right tone and voice for your audience.
Calling is timed and messaged alongside your mail, email, and digital touchpoints for one coherent donor journey.
Tell us about your multichannel program and we'll show you how our caller team and data modeling can support it.